Support Based on ITIL V4
At ITIS, we deliver structured and secure support using Incident Management aligned with ITIL V4.
To ensure fast processing:
Each customer with a support contract receives a dedicated hot email address
Authorized requests are directly routed to the responsible ITIS support team
A ticketing system ensures transparency, tracking, and resolution
Support Based
on ITIL V4
At ITIS, we deliver structured and secure support using Incident Management aligned with ITIL V4.
To ensure fast processing:
Each customer with a support contract receives a dedicated hot email address
Authorized requests are directly routed to the responsible ITIS support team
A ticketing system ensures transparency, tracking, and resolution
Ticketing System That Works for You
Every support request is automatically turned into a support ticket.
Here's How It Works:
You send a request to your assigned hot email address
A ticket number is generated, and you receive it via email
Upon your confirmation (if required), the ticket is immediately released for processing
You can track the progress anytime via our web portal
- Faster resolution for support contract holders
- No manual reconfirmation needed for authorized requests
-
Priority levels from Normal to Very Urgent
Ticketing System That Works for You
Every support request is automatically turned into a support ticket.
Here's How It Works:
You send a request to your assigned hot email address
A ticket number is generated, and you receive it via email
Upon your confirmation (if required), the ticket is immediately released for processing
You can track the progress anytime via our web portal
- Faster resolution for support contract holders
- No manual reconfirmation needed for authorized requests
-
Priority levels from Normal to Very Urgent
Expert Consultants Handle Every Ticket
No chatbots. No guesswork.
Every ticket is evaluated and solved by a qualified ITIS consultant. You’re always in good hands.
If a ticket cannot be resolved within our standard 4-hour window, we’ll:
Notify you immediately
Offer options:
Extend the processing time
Terminate with current solution snapshot
Provide a quote for further effort
Transparency and communication are our promise
Expert Consultants Handle Every Ticket
No chatbots. No guesswork.
Every ticket is evaluated and solved by a qualified ITIS consultant. You’re always in good hands.
If a ticket cannot be resolved within our standard 4-hour window, we’ll:
Notify you immediately
Offer options:
Extend the processing time
Terminate with current solution snapshot
Provide a quote for further effort
Transparency and communication are our promise
Support Contracts – Your Business Advantage
Support Contracts
– Your Business Advantage
Benefits of an ITIS Support Contract:
Benefits of an ITIS Support Contract:
Hot Email Address for immediate
routing to the right team
Business Hours Support
from 09:00 to 18:00 (Mon–Fri)
Optional 24/7 support
on weekends and holidays
Hot Email Address for immediate
routing to the right team
Business Hours Support
from 09:00 to 18:00 (Mon–Fri)
Optional 24/7 support
on weekends and holidays
Priority Levels:
Normal | High | Very Urgent
Fixed response times
per SLA
Discounted hourly rates
Priority Levels:
Normal | High | Very Urgent
Fixed response times
per SLA
Discounted hourly rates
Support access only for authorized employees with contract number
Full transparency via ticket
history and resolution logs
Immediate feedback on unresolved
or delayed tickets
Support access only for authorized employees with contract number
Full transparency via ticket
history and resolution logs
Immediate feedback on unresolved
or delayed tickets
Premium Contract? Even Better.
Customers with premium contracts receive spare server provisioning for
critical infrastructure replacement in case of failure.
Business continuity is always a step ahead with ITIS.
Premium Contract? Even Better.
Customers with premium contracts receive spare server provisioning for
critical infrastructure replacement in case of failure.
Business continuity is always a step ahead with ITIS.
Web Portal Access – Always Know What’s Happening
Every customer with a support ticket can monitor:
Live ticket status
Assigned consultant
Time spent
Resolution progress
Attached documentation or screenshots
Track Your Ticket Live
Stay Informed – Subscribe to Our Newsletter
Business continuity is always a step ahead with ITIS.
Be the first to hear about updates,
tips, new features, and ITIS product announcements.
Subscribe to Newsletter
Related ITIS Services
ITISeasy.business ERP
ITISeasy.email
ITISeasy.docs
Project & Custom Development
Related ITIS Services
ITISeasy.business ERP
ITISeasy.email
ITISeasy.docs
Project & Custom Development
Need Help? Let’s Get Started.
Our support team is just one message away.
Whether it’s a minor issue or a critical outage—we’ve got your back.
Need Help? Let’s Get Started.
Our support team is just one message away.
Whether it’s a minor issue or a critical outage—we’ve got your back.
Call Support Hotline
Email Us Now Create a Ticket
Explore Support Plans