ITIS Appointments
Manage Appointments, Configure Time Slots, Provide Support
The ITIS appointments module allows you to manage appointments easily and conveniently. Configure time slots, showing your availability for customers, who can easily book your support and services directly on the website. Provide free or chargeable appointments with your inhouse experts and meet your customers service requirements perfectly!
Time Slots and Appointments
Configure time slots for employees and schedule appointments with groups or dedicated contacts.
Appointment Dashboard
Keep track of ongoing or requested appointments with the appointment dashboard. You can also see the total amount billed to customers for appointments.
The corresponding historical trend is displayed graphically.
Appointment Scheduling
In the appointment itself, parameters such as date, time, and participants are managed. Additionally, each appointment is associated with an appointment product, allowing you to differentiate between services and facilitate billing, if desired.
Groups can be created based on the employees' skills, and it's also possible to assign employees to them.
Time slots can be assigned to employees and filtered during appointment scheduling.
Creating Time Slots
Time slots can be created manually, but they can also be generated using batch processing. This way, you can easily and quickly represent the available appointments.
Appointment Scheduling via the Website
Customers can schedule an appointment with a specific department (group) or a particular employee, and even pay for the requested service, directly on your website.
Appointment Booking by the Customer
The customer can use the website to select the desired department or employee with whom they want to schedule an appointment. They can also view the availability of the chosen department or employee.
There is an option to add text during the booking process, allowing the customer to specify their desired agenda or the topic they would like to discuss.
Customers also have the ability to cancel appointments if you allow this as an option.
For paid appointments, payment is processed through the webshop using the payment methods defined by you.
Configuration Options for Customization
For appointments, you can utilize price lists, allowing you to apply different rates per employee, in addition to different products.
Enjoy the flexibility to freely configure the content of the messages that your customers receive, including content and format.
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