ITISeasy.support – Smarter, Simpler Customer Support
ITISeasy.support
Smarter, Simpler
Customer Support
Manage Your Helpdesk Like a Pro
Delight customers and keep your support process on point with the ITISeasy.support module. From ticket creation via email or website to full ERP integration and time-based invoicing, we bring structure and visibility to every support interaction.
Let your customers track progress, your team stay productive, and your business deliver top-tier service.
Manage Your Helpdesk Like a Pro
Delight customers and keep your support process on point with the ITISeasy.support module. From ticket creation via email or website to full ERP integration and time-based invoicing, we bring structure and visibility to every support interaction.
Let your customers track progress, your team stay productive, and your business deliver top-tier service.
Support Tickets — Transparent and Straightforward
Customer service starts with clarity. ITISeasy.support allows seamless ticket generation
and real-time progress tracking, integrated directly into your ERP system.
Support Tickets — Transparent and Straightforward
Customer service starts with clarity. ITISeasy.support allows seamless ticket generation
and real-time progress tracking, integrated directly into your ERP system.
Features That Keep Your Support Engine Running
Features That Keep Your Support Engine Running
Ticket Creation via the Website
Let customers raise tickets directly from your site. They can set priority, add detailed descriptions, and upload relevant screenshots or files. Each ticket is instantly logged into your system for fast resolution. Auto-confirmations based on ticket stages? Absolutely possible.
Ticket Creation via the Website
Let customers raise tickets directly from your site. They can set priority, add detailed descriptions, and upload relevant screenshots or files. Each ticket is instantly logged into your system for fast resolution.
Auto-confirmations based on ticket stages? Absolutely possible.
Stay Informed
Both your customers and your team can track tickets in real time. Every message, every time entry, and every update is visible on the customer portal. Need a report? One-click PDF download available.
Stay Informed
Both your customers and your team can track tickets in real time. Every message, every time entry, and every update is visible on the customer portal. Need a report? One-click PDF download available.
Overview of Tickets
Your support dashboard keeps you one step ahead. View ongoing, cancelled, and completed tickets, monitor team workloads, and check historical trends via built-in visual analytics.
Overview of Tickets
Your support dashboard keeps you one step ahead. View ongoing, cancelled, and completed tickets, monitor team workloads, and check historical trends via built-in visual analytics.
Ticket Processing
Assign tickets to teams or individuals, set priorities, and escalate if needed. Log work hours using the timer or manually. Every message appears in the chatter and is synced to the customer portal. All work logs are invoice-ready.
Ticket Processing
Assign tickets to teams or individuals, set priorities, and escalate if needed. Log work hours using the timer or manually. Every message appears in the chatter and is synced to the customer portal. All work logs are invoice-ready.
Want to See ITISeasy.support
in Action?
Request a Demo or Speak to Our Team — and discover how
easy it is to transform your support system.
Want to See ITISeasy.support
in Action?
Request a Demo or Speak to Our Team
-and discover how
easy it is to transform your support system.